Buyer's Handbook - How much does the exchange cost?
- Wigs Information
- Wigs Reference
- Featured Wigs
- Hair Loss and Wigs
- Hair Extensions
- Hair Toppers
Styling & Wearing Tips
- How to Find My Colors?
- How to find right wigs for my face shape?
- How to style wigs?
- How to color/cut wigs?
- How to put on a wig?
- How to put on Clip-on hair?
- How to put on draw string?
- How to put on clip in hair extension?
- How to style your comb add on?
- How to style your fall(3/4) wig?
- How to wear a wig cap?
- Ordering Guide
- Shipping Guide
- Returning Guide
Below you will find the most common questions and corresponding answers. Click on any of the below links and you'll be directed to that section. We have tried to be as thorough as possible with each answer by providing helpful links where appropriate.
HOW MUCH DOES THE EXCHANGE COST?
Up to 3 free exchanges are allowed. Customers are responsible for all shipping costs. As we receive your return, we will contact you for the payment information if necessary. After the exchange order is completed, if there is a remaining credit, the amount will be processed as a Store Credit.
After your 3rd exchange has been made, a restocking fee of $10 or 15% will be charged. If the requested exchange item is out of stock, and a refund is requested instead, the restocking fee will be applied. The processing for the exchange order may take up to two weeks.