Our Policy

Company Policies

Best Wig Outlet reserves the right at our discretion to make changes to these policies. Please check this page periodically for changes.


Order Policy

We are open for business Monday through Friday (except Holidays) 8:00 am - 5:00 pm P.T.
Make sure to double-check the information you have entered before you check out such as:

  • Your name as it appears on the card
  • The billing address is on file with your card issuer.
  • Card number
  • Card expiration date.
  • Card Verification (CID) Number

Note: Credit Cards are pending upon order placement. If we are unable to fulfill our obligation to ship any order we will void the amount to be released back to the card.

Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.

Your order can be delayed if you leave a note in the comment box like 'no signature required' or 'leave it on the doorstep/garage if no one is home' or 'leave it with our neighbor if no one's home' We do not put those memos on the shipping label.


Cancellation Policy

All orders will be processed at 9:30 am P.T. (Monday thru Friday: except Holidays)

  • If you order before 9:30 am P.T., we will start processing the same day.
  • If you order after 9:30 am P.T., we will start processing the following business day.

Orders can be canceled or changed without a cancellation fee before their processing time.

Orders can be canceled or changed with a Cancellation Fee of $10 or 15% (whichever is greater) if you contact us after its processing time.

All shipped-out orders cannot be canceled. You have to receive it first and get the RMA number from us to return it to us (Our standard return policy will be applied). If you refuse the package, the returned shipping cost (return to shipper fee) will be automatically deducted from the amount from the item returned.


Shipping

Shipping charges are calculated based on the delivery type selected, the weight of the products, the destination, and the number of items in your shopping basket. After you enter all the required information in your shopping basket, our system will automatically calculate shipping charges and estimated delivery dates will be calculated.

If you would like your order to start processing on the same day you place your order, then orders should be placed by 9:30 am P.T. Otherwise, the order will not start processing until the following business day. Any order placed on the weekend, or on a holiday, will be processed the next business day on the calendar.

"Estimated delivery dates" include order processing time plus transit time & do not include Holidays.

UPS Ground / USPS Mail

  • See estimated delivery dates during check out. The delivery time to APO/FPO addresses varies dramatically. Sometimes delivery can take weeks.

US Air Economy / US Air Express / US Air Expedited

  • See estimated delivery dates during check out.

US Postal Service - International Priority & EMS

  • Delivery dates will vary depending on your country.

The customer is responsible for all destination problems and costs (i.e. incorrect shipping address, absence of the recipient, duty for international customers, etc.) Orders shipped to PO Box, Hawaii, Alaska, Puerto Rico, American Samoa, Virgin Islands, Guam, Northern Mariana Island, APO, and FPO military addresses or any of the USA Territories will be shipped by USPS regular service only.

♦ Signature

Please make sure someone is available to accept your package as certain orders will be sent with a signature required. Unfortunately, this cannot be determined until the package is ready to ship. We do not take customer requests to waive or process with a signature. You as the customer will be responsible for any fees incorporated during this process if the signature is required (Return to the shipper; Address Change; and/or Re-Ship).

♦ Shipping Delays

Delivery schedule date is not guaranteed for the delays due to insufficient information provided by customers, terrorism, riots, strikes, labor disputes; natural disasters such as violent storms, earthquakes, floods, etc.

Incorrect billing and/or shipping information may cause shipping delays, as information must be verified.

Also, the manufacturer may be closed for certain holidays; we do not know ahead of time when they will be open again as it all depends on the manufacturers.

Your order can be delayed if you leave a note in the comment box like 'no signature required' or 'leave it on the doorstep/garage if no one is home' or 'leave it with our neighbor if no one's home' We do not put those memos on the shipping label.

Refused packages, Wrong addresses, and Failed Delivery Attempts

If a package delivery is returned because UPS, FedEx, or USPS made three unsuccessful delivery attempts, wrong address, or the customer refused the package and sent it back to us for any reason, the returned shipping cost will be automatically deducted from the customer's Store Credit or Refund. If you want your order to be shipped back to you again, you may do so by paying the shipping and handling fee again with a "return to shipper fee" which is the amount you paid for the shipping and handling when you first placed the order.

♦ Sales Tax

We apply sales tax on purchases shipped to California.

♦ Import Duty & Taxes

Your package may be subject to import duty and taxes once it reaches your country. You, as the importer of the items, must pay additional charges for customs clearance. We cannot predict what the fee amount will be. Customs policies vary widely from country to country; you should contact your local customs office for further information.


Discount Coupons

Discount coupons only apply to online orders. Clearance, Sale items, and Exchange Orders are excluded from coupon discounts. Discount Coupons will only apply to in-stock item(s) and will be excluded from all backorder Item(s). Discount coupons cannot be doubled with a price match discount.

  • Coupon codes and promotions cannot be applied to an order that has already been placed.
  • Orders that have already been placed with previous promotions are not eligible for current promotions.
  • Coupon codes and promotional offers are only valid during the time frame indicated

Free Gift

  • Offer available while supplies last.
  • Limited one gift per order.
  • Free-gift is for the original (new) qualified orders only.
  • Exchange orders or sale items are excluded from Free Gift.
  • If your order is returned the Free Gift must be included otherwise, the item will be charged.

Price Match

If you are requesting a price match you must provide the competitor's website address and item(s) price in the comment box before we process your order. (A comment box is located at the bottom of the checkout page when placing an online order) We will match the price by refunding you the difference!

Please read the following:

  • Price match only applies to the identical item & color found on the competitor's website.
  • Price match discounts cannot be doubled with our discount coupons.
  • All Price match items are final sales, No Exchange! No Return!
  • We will price match only the competitor's regular price.
    (We do not price match for competitors' free offers, special offers, membership price, coupons, promotions, rebates, wholesale price, clearance, sales, discontinued, used, damaged, returned, displayed, or closeout prices.)

Tracking Your Order

Once we ship your order you may receive an email from us which will include a tracking number. This tracking number will link to the carrier's website where you can track your shipment. We use mostly UPS, FedEx, and USPS for international shipping. You may also sign in to your Best Wig Outlet account at any time to review order history and tracking details once available. If we don't have your email address or you did not receive a tracking number, please email at info@bestwigoutlet.com or call at 714-522-6900 to find out your tracking information.


Return Policy

If you are not satisfied with your item(s), we will gladly exchange or refund all qualifying item(s). All merchandise must be returned in new and original factory condition and packaging as you received it.

Return Instructions
Step 1: Request for RMA (Return Merchandise Authorization) the number must be made online within 7 days from the date, you received the package.

Step 2: Read & follow the required instructions.

Step 3: Return the item(s) in original condition and packaging (Do not use Envelopes) to BEST WIG OUTLET, 112 E Orangethorpe Ave., Anaheim, CA 92801 USA.

Step4: The package must be postmarked within 5 days from the date RMA was issued.

Step 5: Ship back the parcel with a carrier of your choice.


PLEASE BE AWARE THAT:
  • Returns will not be accepted unless pre-authorized by our return department.
  • All shipping charges are non-refundable & the customer is responsible for all shipping charges.
  • Costume wigs, eyelashes, beards, mustaches, hats, headwear, accessories, color rings, African American wigs, and all clearance (sale, closeout) items are Final Sale. Also, any item quantity of 3 or more on the same item and color is considered a Final Sale. They are Not Returnable or Exchangeable. Please review the contents in the cart before ordering.
  • Items cannot be worn or tried on and must be odor free & in original packaging with all tags attached, otherwise, the items will be sent back to you at your expense.
  • Depending on the conditions of the returned merchandise, additional fees, up to 75% of the original purchase price, may be charged. Examples for an additional fee, but not limited to these, are; late returns, incomplete packaging without literature, accessories, tags, damaged item box, or a product that has been altered in any way.
Return for Exchange
  • If FREE shipping was selected, when making an EXCHANGE shipping cost will be deducted.
  • No Restocking Fee within the first 3 exchanges.
  • If the exchange item(s) costs more, you will be contacted for the payment information.
  • If the exchange item(s) costs less, you will receive a store credit.
  • After 3rd exchange, a restocking fee of $10 per item or 15% will be charged. When the exchange items/colors are out of stock, a refund is subject to a restocking fee. Returns and exchanges will be processed within two weeks of receipt. Discount coupons are not transferable.

Return for Refund
  • If FREE shipping was selected, when returning for a REFUND the shipping cost will be deducted.
  • All refunds are subject to a restocking fee of $10 per item or 15% (whichever is greater). A refund will be issued in the original form of payment. A refund will be posted on your credit card account in two weeks.
Store Credit
  • No Restocking Fee
  • Store credit is valid for any purchase on Best Wig Outlet. 
  • To redeem store credit, the registered account holder should place a phone order through customer service. 
  • Store credit is valid for one (1) year. 
  • A restocking fee will apply if a Store Credit is requested for a Refund.
Shipping Address  
          BEST WIG OUTLET 
          112 E Orangethorpe Ave 
          Anaheim, CA 92801 USA
  • Make sure to send the items in an appropriately-sized parcel, preferably in the original box.
  • The package must be postmarked within 5 days from the date RMA was issued.
  • Post the parcel with a carrier of your choice.
  • Please keep your shipment receipt and tracking number.

♦ REFUND

All refunds are subject to a restocking fee of $10 per item or 15% (whichever is greater). A refund will be issued in the original form of payment. A refund will be posted on your credit card account in two weeks.