Buyer's Handbook - Do you charge a restocking fee for returns?
- Wigs Information
- Wigs Reference
- Featured Wigs
- Hair Loss and Wigs
- Hair Extensions
- Hair Toppers
Styling & Wearing Tips
- How to Find My Colors?
- How to find right wigs for my face shape?
- How to style wigs?
- How to color/cut wigs?
- How to put on a wig?
- How to put on Clip-on hair?
- How to put on draw string?
- How to put on clip in hair extension?
- How to style your comb add on?
- How to style your fall(3/4) wig?
- How to wear a wig cap?
- Ordering Guide
- Shipping Guide
- Returning Guide
Below you will find the most common questions and corresponding answers. Click on any of the below links and you'll be directed to that section. We have tried to be as thorough as possible with each answer by providing helpful links where appropriate.
DO YOU CHARGE A RESTOCKING FEE FOR RETURNS?
All refunds are processed with a restocking fee of $10 or 15% restocking fee (whichever is greater). The refund will be credited back to the original credit card used on the original order. Please allow up to two weeks for the refund to be posted on your credit card statement.
Additional fees, ranging from 10%-50% of the original purchase price, may be charged depending on the condition of the returned merchandise. Examples for an additional fee, but not limited to these, are; No RMA number, incomplete packaging without literature, accessories, or tags, damaged item box, the product has been altered in any way.