Company Policies

Best Wig Outlet reserves the right at our discretion to make changes to these policies. Please check this page periodically for changes.


Order Policy

We are open for business Monday through Friday (except holidays) 8:00AM-5:00PM P.S.T
Make sure to double check the information you have entered before you check out such as:

  • Your name as it appears on the card
  • The Billing address on file with your card issuer.
  • Card number
  • Card expiration date.
  • Card Verification (CID) Number

Note: Credit Cards are pending upon order placement. If we are unable to fulfill our obligation to ship any order we will void the amount to be released back to the card.

Prices, specifications and availability of products are subject to change without notice. Any typographical, photographic or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.

Your order can be delayed if you leave a note in the comment box like 'no signature required' or 'leave it on the doorstep/garage if no one is home' or 'leave it with our neighbor if no one's home' We do not put those memos on the shipping label.


Cancellation Policy

All orders will be processed at 8:00 AM P.S.T.

  • If you order before 8:00 AM P.S.T., we will start processing the same day.
  • If you order after 8:00 AM P.S.T., we will start processing the following business day.

Orders can be canceled or changed without cancellation fee before its processing time.

Orders can be canceled or changed with Cancellation Fee of $10 or 15% (whichever is greater) if you contact us after its processing time.

All shipped out orders cannot be canceled. You have to receive it first and get the RMA number from us in order to return it back to us (Our standard return policy will be applied). If you refuse the package, the returned shipping cost (return to shipper fee) will be automatically deducted from the amount from the item returned.


Shipping

Shipping charges are calculated based on the delivery type selected, weight of the products, the destination and the number of items in your shopping basket. After you enter all the required information in your shopping basket, our system will automatically calculate shipping charges and estimated delivery dates will be calculated.

If you would like your order to start processing on the same day you place your order, then orders should be placed by 8:00AM P.S.T. Otherwise, the order will not start processing until the following business day. Any order placed on the weekend, or on a holiday, will be processed the next business day on the calendar.

"Estimated delivery dates" include order processing time plus transit time & does not include Holidays.

US Ground / USPS Mail

  • See estimated delivery dates during check out. The delivery time to APO/FPO addresses varies dramatically. Sometimes delivery can take weeks.

US Air Economy / US Air Express / US Air Expedited

  • See estimated delivery dates during check out.

US Postal Service - International Priority & EMS

  • Delivery dates will vary depending on your country.

Customer is responsible for all destination problems and costs (i.e. incorrect shipping address, absence of the recipient, duty for international customers, etc.) Orders shipped to PO Box, Hawaii, Alaska, Puerto Rico, American Samoa, Virgin Islands, Guam, Northern Mariana Island, APO and FPO military addresses or any of the USA Territories will be shipped by USPS regular service only.

♦ Signature

Please make sure someone is available to accept your package as certain orders will be sent with a signature required. Unfortunately, this cannot be determined until the package is ready to ship. We do not take customer requests to waive or process with a signature. You as the customer will be responsible for any fees incorporated during this process if the signature is required (Return to shipper; Address Change; and/or Re-Ship).

♦ Shipping Delays

Delivery schedule date is not guaranteed for the delays due to insufficient information provided by customer, terrorism, riots, strikes, labor disputes; natural disasters such as: violent storms, earthquake, floods and etc.

Incorrect billing and/or shipping information may cause shipping delays, as information must be verified.

Also, the manufacturer may be closed for to certain holidays; we do not know ahead of time when they will be open again as it all depends on the manufacturers.

Your order can be delayed if you leave a note in the comment box like 'no signature required' or 'leave it on the doorstep/garage if no one is home' or 'leave it with our neighbor if no one's home' We do not put those memos on the shipping label.

Refused packages, Wrong addresses and Failed Delivery Attempts

If a package delivery is returned because UPS, FedEx or USPS made three unsuccessful delivery attempts, wrong address, or customer refused the package and sent back to us for any reason, the returned shipping cost will be automatically deducted from the customer's Store Credit or Refund. If you want your order to be shipped back to you again, you may do so by paying the shipping and handling fee again with a "return to shipper fee" which is the amount you paid for the shipping and handling when you first placed the order.

♦ Sales Tax

We apply sales tax on purchases shipped to California.

♦ Import Duty & Taxes

Your package may be subject to import duty and taxes once it reaches your country. You, as the importer of the items, must pay additional charges for customs clearance. We cannot predict what the fee amount will be. Customs policies vary widely from country to country; you should contact your local customs office for further information.


Discount Coupons

Discount coupons only apply to online orders. Clearance, Sale items, and Exchange Orders are excluded from coupon discounts. Discount Coupons will only apply to in stock item(s), and will be excluded from all back order Item(s). Discount coupons cannot be doubled with price match discount.

  • Coupon codes and promotions cannot be applied to an order that has already been placed.
  • Orders that have already been placed with previous promotions are not eligible for current promotions.
  • Coupon code and promotional offers are only valid during the time frame indicated

Free Gift

  • Offer available while supplies last.
  • Limited one gift per order.
  • Free gift is for the original (new) qualified orders only.
  • Exchange orders or sale items are excluded from Free Gift.
  • If your order is returned the Free Gift must be included otherwise, item will be charged.

Price Match

If you are requesting a price match you must provide the competitor's website address and item(s) price in the comment box before we process your order. (Comment box is located at the bottom of the check out page when placing an online order) We will match the price by refunding you the difference!

Please read the following:

  • Price match only applies to the identical item & color found on competitor's website.
  • Price match discount cannot be doubled with our discount coupons.
  • All Price match items are final sales, No Exchange! No Return!
  • We will price match only to competitor's regular price.
    (We do not price match for competitor's free offers, special offers, membership price, coupons, promotions, rebates, wholesale price, clearance, sales, discontinued, used, damaged, returned, displayed, or closeout prices.)

Tracking Your Order

Once we ship your order you may receive an email from us which will include a tracking number. This tracking number will link to the carrier's website where you can track your shipment. We use mostly UPS, FedEx, and USPS for international shipping. You may also sign into your Best Wig Outlet account at any time to review order history and tracking details once available. If we don't have your email address or you did not receive a tracking number, please email at info@bestwigoutlet.com or call at 714-522-6900 to find out your tracking information.


Return Policy

Returning merchandise must be sent back in its original factory condition and packaging the way you received it.

Our Return Policy is as follows;
If for any reason if you are not happy with your item(s), we will gladly exchange or refund all qualifying item(s).

Additional fees, ranging from 10%-50% of the original purchase price, may be charged depending on the condition of the returned merchandise. Examples for an additional fee, but not limited to these, are; No RMA number, incomplete packaging without literature, accessories, or tags, damaged item box, product has been altered in any way.

♦ EXCHANGE

We allow up to 2 FREE exchanges.

- If the exchange item(s) costs more, we will contact you to obtain the payment for the additional amount.
- If the exchange item(s) costs less, the difference will be applied as a store credit towards your next purchase.

After your 3rd exchange has been made a restocking fee of $10 or 15% will be charged If the requested exchange item is out of stock, and a refund is requested instead, the restocking fee will be applied. Please allow up to two weeks for the exchange order to be processed. We cannot apply any discount coupons to Exchange Orders.

(See "Return Instructions" below)

♦ REFUND

All returns are subjected to a re-stocking fee of $10 or 15% (Whichever is greater)

Refund amount will be refunded back to the credit card used to purchase the item(s).

Please allow up to two weeks for the refund to show up on your credit card statement

(See "Return Instructions" below)

♦ STORE CREDIT

Store credit is valid for the purchase of any product(s) on Best Wig Outlet. To redeem store credit you must phone in to place your order with a customer Service representative. Store credit is valid for one year from the date it was issued. If you have a store credit and wish to get refund, restocking fee will be applied.

(See "Return Instructions" below)


♦ Return Instructions

Step 1: Read & follow the return instructions & requirements on the “Return Merchandise Form”(located on the back of “Sales Invoice”).

Step 2: Fill out the form completely & write your RMA (Return Merchandise Authorization) # on the “Return Merchandise Form” & on the outside of the shipping box. (Do not send item(s) in an envelope)

Step 3: Return your item/s in original condition and packaging with a delivery confirmation to: BEST WIG OUTLET, 2554 W. Via Palma, Anaheim, CA 92801. (Package must be post-marked within 5 business days from the date RMA was issued)

♦♦ PLEASE BE AWARE THAT:

  • Returns will not be accepted unless pre-authorized by our return department.
  • Request for RMA (Return Merchandise Authorization) number must be made via e-mail at info@bestwigoutlet.com or phone: 800-480-3332 within 10 days from the date you received the package.
  • All shipping charges are non-refundable & customer is responsible for all shipping charges.
  • The entire applied discount coupon amount (including Free Shipping) will be deducted when the item is returned for, Exchange, Refund or Store Credit.
  • Items cannot be worn or tried on, must be odor free & in original packaging with all tags attached, otherwise the items will be sent back to you at your expense
  • All costumes, costume wigs, beards, moustaches, costume eyelashes, costume masks, hats, headwear, accessories, color rings, all clearance (sale) items, and QTY of 3 or more on same items per transaction are FINAL SALE. They are NOT RETURNABLE OR EXCHANGEABLE. Please be sure to review sizes and double check basket contents before ordering.